Customer Service

As an exclusive Theraworx® Protect Auto-Replenishment Member, you receive convenient home delivery on your schedule, so you have Theraworx® Protect when you need it most.

Convenient Auto-Replenishment Service

The auto-replenishment service conveniently ships Theraworx® Protect to your door at the frequency that works best for you. You can reschedule future shipments at any time. It's a simple way to ensure you get your Theraworx Protect® product when you want it. You can change or cancel the auto-replenishment service anytime by contacting customer service via chat or at 1-888-855-2533.

Orders

What forms of payment does Theraworx.com accept?

We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover/Novus
  • PayPal

Do I need to pay sales tax?

All orders are subject to applicable sales tax.

shipping and returns

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Theraworx Protect® Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Please allow us 7 business days from the date of receipt to process your refund.


If I want to return the product, will you really give me a refund—no questions asked?

Yes, we stand by our products. If you’re not completely satisfied with your Theraworx® Protect purchase, simply return the bottles (even if empty) within 60 days of receipt for a refund of your purchase price, less shipping & handling.

How do I know if my order has been shipped?

You’ll receive an email that confirms your order has been successfully processed and is ready to ship. Tracking information will be provided.

cancellations

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by chatting with us or calling us at 1-888-855-2533. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 1-888-855-2533

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

contact us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Theraworx Protect® Customer Care team is here to help!
Chat with us here: 7 days a week
OR
Call Customer Service at 1-888-855-2533: 7 days a week.

frequently asked questions

What is Theraworx® Protect?

Theraworx® Protect is a clinically-proven, advanced hygiene solution for the hands and the face. The alcohol-free, non-toxic solution is safe to use around the eyes, nose and mouth which are pathways for infection. Plus, it supports the skin’s natural barrier and defensive functions, meaning it’s good for your skin and won’t dry it out. That’s why Theraworx® Protect is trusted by top hospitals, the military, schools & businesses across the country.

Is Theraworx® Protect a hand sanitizer?

No, Theraworx® Protect is not a hand sanitizer. It’s an alcohol-free, hospital-adopted hygiene solution that supports the skin’s natural barrier and defensive functions – meaning it helps protect your skin and won’t dry it out. Theraworx® Protect offers dual defense for the hands and the face, including the eyes, nose, and mouth which are entryways for illness.

What is the active ingredient in Theraworx® Protect?

Theraworx® Protect is not a drug and does not have a single active ingredient that accounts for the positive results. We have a patented formulation including 15 ingredients designed to work together to optimize the skin’s outer layer, which is responsible for several key protective functions.

What is the full list of ingredients in Theraworx® Protect?

Water, Cocamidopropyl Betaine, Aloe Barbadensis Leaf Juice, Colloidal Silver, Tocopheryl Acetate, Glycerin, Allantoin, Beta Glucan, Grapefruit Extract, Lauryl Glucoside, Tetrasodium EDTA, PEG/PPG-4/12 Dimethicone, Methylparaben, Propylparaben

Is Theraworx® Protect safe to use while wearing a facemask?

Yes. Theraworx® Protect can be used under a facemask for added protection.

Is Theraworx® Protect safe for children?

Yes, Theraworx® Protect is safe for children & adults 2 months and older.

Is Theraworx® Protect alcohol-free?

Yes, Theraworx® Protect is alcohol-free.

Will Theraworx® Protect dry out my skin?

No, Our alcohol-free formulation won’t dry out your skin.

Is Theraworx® Protect safe for sensitive skin?

Yes, Theraworx® Protect is safe for sensitive skin.

Where is Theraworx® Protect Manufactured?

Theraworx® Protect is manufactured in the USA at an FDA-Registered facility.

Has Theraworx® Protect been clinically studied?

Yes, Theraworx® Protect has over 10 years of clinical data from top universities and teaching hospitals.

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